Privacy Policy

1. About this policy

This Privacy Policy explains how COGNIZENSE LLP (“Cognizense”, “we”, “us”, or “our”) handles personal data when you visit cognizense.com or contact us through this website.

COGNIZENSE LLP is the data controller for cognizense.com. Our registered contact address is 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN. Our ICO registration number is 00014276957.

This policy applies to cognizense.com only. Cognizense LLP is also identified as data controller by our individual training and software brands, but each brand provides its own privacy policy and terms for its respective website and services.

2. Personal data we collect

We collect only the information needed to respond to enquiries, operate this website, and keep it secure.

3. How we use personal data

We use personal data only for the following purposes:

• responding to your enquiry and providing relevant information;
• maintaining our business correspondence and records;
• protecting the website from abuse, fraud, and other security threats; and
• maintaining, diagnosing, and improving the reliability of the website.

We rely on legitimate interests as the usual lawful basis for this processing: communicating with people who contact us and maintaining a secure, reliable website. Where another lawful basis is required, we will use that basis instead.

We do not use automated decision-making or profiling.

4. Hosting, sharing and international transfers

cognizense.com is hosted by Lightning Base LLC, a managed WordPress hosting provider based in the United States. Lightning Base processes limited technical information necessary to operate, secure, and maintain the website, including server request and security-log information.

Lightning Base acts as a service provider for website hosting, backups, security, and technical support. We do not use the website to collect analytics, advertising, profiling, or behavioural-tracking data.

We do not sell, rent, or trade personal data. We share information only where necessary to operate the website, respond to an enquiry, comply with the law, or protect our rights and systems. This may include hosting, email, security, and technical-support providers acting on our behalf, as well as professional advisers or public authorities where required by law.

Because our hosting provider operates in the United States, limited personal data contained in website requests and server logs may be processed outside the United Kingdom. Cognizense LLP remains the data controller and takes appropriate steps to ensure that any such transfer is protected in accordance with applicable UK data-protection law. You may contact us for further information.

5. How long we keep data

We retain personal data only for as long as reasonably necessary for the purpose it was collected.

• standard server logs are typically retained for up to 30 days, unless needed longer to investigate a security or technical incident; and
• contact correspondence is typically retained for up to two years after the last meaningful communication.

We may retain information for longer where necessary to establish, exercise, or defend legal claims, or to meet legal obligations.

6. Cookies

cognizense.com does not use analytics, advertising, social-media, or other non-essential tracking cookies.

The website may use strictly necessary technical cookies where required to deliver a requested function, protect the website from abuse, or maintain basic security. These cookies are not used to analyse behaviour, build profiles, or track visitors across websites.

7. Your data-protection rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to erase data where we no longer have a valid reason to keep it;
• ask us to restrict certain processing while a concern is investigated;
• request portable data in a structured, commonly used format where applicable; and
• object to processing based on legitimate interests.

To exercise a right, contact us using the details below. We will respond within the timescale required by applicable law, ordinarily within one month for UK GDPR requests.

8. Security and children’s privacy

We use reasonable technical and organisational measures designed to protect personal data, including encrypted connections, access controls, and security processes appropriate to this website. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

cognizense.com is not designed to knowingly collect personal data from children under 16. If you believe a child has submitted personal data through this website, please contact us so that we can investigate and take appropriate action.

9. Changes to this policy

We may update this policy when the website, our data practices, or our legal obligations change. The current version will always be published on this page with its revision date. Where a change materially affects you, we will provide additional notice where required by law.

10. Contact us and make a complaint

Please contact us first if you have a question or concern about how we use personal data. You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.